General

• Is it possible to create custom products?
• The voltage specification of the UL certified product is 115V, but can it not be used in areas of the United States where the power supply voltage is 120V?
• I am using a motor with a gear head. Does it need to be lubricated?
• How do I get my Order Status?
• How do I track my order?
• How do I modify an existing order?
• Where can I find pricing and lead information?
• How much are shipping costs?
• What shipping options are available?
• Can I "will-call/pick up" my order at the Illinois or California location once it is ready?
• How can I expedite an order?
• What payment options are available?
• How do I place the order if the item is unavailable online?
• Do voltage fluctuations in the input power supply affect motor operation?
• Is there a way to reduce vibration during rotation?
• I would like to secure the cable coming out of the motor. What should be the bending radius?
• Is it okay to crimp with a general-purpose manual crimping tool I have on hand, rather than the dedicated manual crimping tool recommended in the catalog?
• I am using a motor with a load attached directly to the output shaft facing upwards. What should I be careful of in this case?
• Is it okay to post-process the motor shaft?
• I bought the same motor and gearhead as before, but the noise it makes when running seems louder than the motor I was using before. What could be the reason?
• Motors and drivers are equipped with protective earth terminals (PE: Protective Earth). What is the function of such terminals?