--- title: General | FAQ / KnowledgeBase description: General --- [Skip to content](https://faq.orientalmotor.com/general#main-content) ![Oriental Motor U.S.A. Corp.](https://faq.orientalmotor.com/hs-fs/hubfs/OM-logo-200px.jpg?height=40&name=OM-logo-200px.jpg) Open main navigation Close main navigation - [Go to orientalmotor.com](https://www.orientalmotor.com/) [Go to orientalmotor.com](https://www.orientalmotor.com/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [FAQ / KnowledgeBase](https://faq.orientalmotor.com/) 2. [General](https://faq.orientalmotor.com/general) # General - [Is it possible to create custom products?](https://faq.orientalmotor.com/is-it-possible-to-create-custom-products) - [The voltage specification of the UL certified product is 115V, but can it not be used in areas of the United States where the power supply voltage is 120V?](https://faq.orientalmotor.com/the-voltage-specification-of-the-ul-certified-product-is-115v-but-can-it-not-be-used-in-areas-of-the-united-states-where-the-power-supply-voltage-is-120v) - [I am using a motor with a gear head. Does it need to be lubricated?](https://faq.orientalmotor.com/i-am-using-a-motor-with-a-gear-head.-does-it-need-to-be-lubricated) - [How do I get my Order Status?](https://faq.orientalmotor.com/how-do-i-get-my-order-status) - [How do I track my order?](https://faq.orientalmotor.com/how-do-i-track-my-order) - [How do I modify an existing order?](https://faq.orientalmotor.com/how-do-i-modify-an-existing-order) - [Where can I find pricing and lead information?](https://faq.orientalmotor.com/where-can-i-find-pricing-and-lead-information) - [How much are shipping costs?](https://faq.orientalmotor.com/how-much-are-shipping-costs) - [What shipping options are available?](https://faq.orientalmotor.com/what-shipping-options-are-available) - [Can I "will-call/pick up" my order at the Illinois or California location once it is ready?](https://faq.orientalmotor.com/can-i-will-call-pick-up-my-order-at-the-illinois-or-california-location-once-it-is-ready) - [How can I expedite an order?](https://faq.orientalmotor.com/how-can-i-expedite-an-order) - [What payment options are available?](https://faq.orientalmotor.com/what-payment-options-are-available) - [How do I place the order if the item is unavailable online?](https://faq.orientalmotor.com/how-do-i-place-the-order-if-the-item-is-unavailable-online) - [Do voltage fluctuations in the input power supply affect motor operation?](https://faq.orientalmotor.com/do-voltage-fluctuations-in-the-input-power-supply-affect-motor-operation) - [Is there a way to reduce vibration during rotation?](https://faq.orientalmotor.com/is-there-a-way-to-reduce-vibration-during-rotation) - [I would like to secure the cable coming out of the motor. What should be the bending radius?](https://faq.orientalmotor.com/i-would-like-to-secure-the-cable-coming-out-of-the-motor.-what-should-be-the-bending-radius) - [Is it okay to crimp with a general-purpose manual crimping tool I have on hand, rather than the dedicated manual crimping tool recommended in the catalog?](https://faq.orientalmotor.com/a) - [I am using a motor with a load attached directly to the output shaft facing upwards. What should I be careful of in this case?](https://faq.orientalmotor.com/i-am-using-a-motor-with-a-load-attached-directly-to-the-output-shaft-facing-upwards.-what-should-i-be-careful-of-in-this-case) - [Is it okay to post-process the motor shaft?](https://faq.orientalmotor.com/why-do-single-phase-ac-motors-need-capacitors-1) - [I bought the same motor and gearhead as before, but the noise it makes when running seems louder than the motor I was using before. What could be the reason?](https://faq.orientalmotor.com/i-bought-the-same-motor-and-gearhead-as-before-but-the-noise-it-makes-when-running-seems-louder-than-the-motor-i-was-using-before.-what-could-be-the-reason) - [Motors and drivers are equipped with protective earth terminals (PE: Protective Earth). What is the function of such terminals?](https://faq.orientalmotor.com/motors-and-drivers-are-equipped-with-protective-earth-terminals-pe-protective-earth.-what-is-the-function-of-such-terminals) - [I want to use a motor as a moving part. Is it okay to put the connection cable in the cable holder?](https://faq.orientalmotor.com/i-want-to-use-a-motor-as-a-moving-part.-is-it-okay-to-put-the-connection-cable-in-the-cable-holder) See less ▼ - [αSTEP Step-Servo](https://faq.orientalmotor.com/%CE%B1step-step-servo) - [Stepper Motors](https://faq.orientalmotor.com/stepper-motors) - [Speed Control Motors](https://faq.orientalmotor.com/speed-control-motors) - [Linear / Rotary Actuators](https://faq.orientalmotor.com/linear-rotary-actuators) - [AC Gearmotors](https://faq.orientalmotor.com/ac-gearmotors) - [Industrial Robots](https://faq.orientalmotor.com/industrial-robots) - [Cooling Fans](https://faq.orientalmotor.com/cooling-fans) - [Controllers / Drivers](https://faq.orientalmotor.com/controllers-drivers) - [Software](https://faq.orientalmotor.com/software) - [Networking](https://faq.orientalmotor.com/networking) - [General](https://faq.orientalmotor.com/general) - [Servo](https://faq.orientalmotor.com/servo) - [Cleanroom](https://faq.orientalmotor.com/cleanroom) [![www.orientalmotor.comimagesmainTopOM-logo-200px](https://faq.orientalmotor.com/hs-fs/hubfs/social-suggested-images/www.orientalmotor.comimagesmainTopOM-logo-200px.jpg?width=200&height=47&name=www.orientalmotor.comimagesmainTopOM-logo-200px.jpg "www.orientalmotor.comimagesmainTopOM-logo-200px")](http://www.orientalmotor.com) FAQ / KnowledgeBase Copyright © 2025, ORIENTAL MOTOR USA Corp.